The QuickBooks OL-222 error typically occurs when there is an issue with your bank or financial institution’s server, or when the connection between QuickBooks and your bank is disrupted. Here are some steps you can take to fix the QuickBooks OL-222 error:
Verify your Bank Credentials
Double-check that you have entered your bank login credentials correctly in QuickBooks. Ensure that you are using the correct username and password for your online banking.
Make sure you are using the latest version of QuickBooks. Updates often include bug fixes and improvements that can resolve common errors like OL-222. Go to the Help menu in QuickBooks and select “Update QuickBooks” to check for and install any available updates.
Refresh your bank Feeds:
In QuickBooks, go to the Banking menu and select “Bank Feeds” or “Downloaded Transactions.” Click on “Update” or “Refresh All” to initiate a manual update of your bank feeds. This can help resolve temporary communication issues between QuickBooks and your bank.
Temporarily Disable antivirus/Firewall
Antivirus or firewall software can sometimes block the connection between QuickBooks and your bank. Temporarily disable these programs and then try to update your bank feeds again.
Check your Internet Connection
Ensure that you have a stable internet connection. Unstable or slow internet connections can cause issues with connecting to your bank’s servers. Consider restarting your modem or router, or contacting your internet service provider if you are experiencing connectivity problems.
Contact your Bank
If the issue persists, reach out to your bank’s customer support. Inform them about the OL-222 error you are encountering in QuickBooks and ask if there are any known issues or maintenance activities affecting their online banking services.
Wait and Try again later
Sometimes, the OL-222 error is temporary and resolves itself after some time. In such cases, it is recommended to wait for a few hours or even a day, and then try updating your bank feeds again.